“FCA’s new consumer duty will be ‘dominant regulatory theme’ in 2022”

Jan 25, 2022 | Financial Services

Following, no doubt, many hours of meetings and consultations, our regulator is introducing new rules ’to shift behaviour and focus’. In future we’ll have to ‘deliver good outcomes for customers, consider their needs and learn from awareness of what customers experience’. A couple of things here? Would you deal with an adviser who didn’t do any of the above? Surely market forces would quickly sort them out. And, yes, we need laws to say it’s illegal to murder or beat up others. But do we also need rules making it mandatory to be jolly nice at all times? Well, in some cases, yes, but I do think this takes stating the bleedin’ obvious to a new level…

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“Advisers fearful of further compliance and regulation”

“Advisers fearful of further compliance and regulation”

We know, of course we know, that regulation is, or at least should be a ‘good thing’. If those who need or should seek advice can be confident that they’ll be told the right thing, that someone has looked at those ’too good to be true’ investments before they’re allowed to take your money; or, in the case of a Woodford, while they’re raking it in to make sure it’s going where it’s supposed to.