Two bafflingly contrasting headlines: complaints to the ombudsman nearly double, they have a huge backlog, so they’re making 200 staff redundant. That has to confirm that the system is broken. Only an average of 25% of complaints are upheld. So there are a heck of a lot of chancers, encouraged by those ‘have you ever been sold a pension or ISA’ cold calls, hoping to get a few bob for free (as it’s we who has to pay the fees if you complain). Most upheld complaints are about SIPPs, which surely means that they need better regulation. And those ‘Claims Managers’ need outlawing. Rocket science? Is it just me?
Two bafflingly contrasting headlines: complaints to the ombudsman nearly double and they have a huge backlog. So they’re making 200 staff redundant. That has to confirm that the system is broken. Only an average of 25% of complaints are upheld. So there are a heck of a lot of chancers, encouraged by those ‘have you ever been sold a pension or ISA’ cold calls, hoping to get a few bob for free (as it’s we who have to pay the fees if you complain). Most upheld complaints are about SIPPs, which surely means that they need better regulation. And those ‘Claims Managers’ need outlawing. Rocket science? Is it just me?
