“Is human ‘hybrid’ advice set to succeed where the ‘robos’ failed?”

Jun 28, 2021 | Stockmarket

Sajid Javid says his top priority is to sort out the NHS’s tech, so that they can ‘make smarter use of data to improve patient care’. For years we’ve been told that the future of financial services is digital, that online advice will help to engage the unadvised masses. But when you’re at the sharp end of the NHS, it’s not great software that’s needed. You just want to see someone who cares, and ideally to see the same person who cares more than once. And it’s no different in our business; just not quite a matter of life and death.

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