I hate to say ‘I told you so’ but, well, I did. Financial services companies with huge IT departments, loads of contractors and plenty of time for lots of meetings find it impossible to do something as straightforward (you’d think) as sending statements electronically instead of by post or providing online valuations. Government has an appalling track record in organising tech, or even choosing companies who can do it for them. Was it ever likely they could deliver a ‘world-beating app’ to work on every mobile ‘phone system in six weeks? About as likely as a Brexit deal by 31st December…
“The working-from-home illusion fades”
Are workers working from home more or less productive than those catching the 7.02am to London Bridge every day? ‘Probably sitting at home in their bleedin’ jim-jams’, said someone recently of a less-than-helpful call centre employee, the assumption being that, were they surrounded by colleagues and with a manager cracking the whip, he or she would have sorted his energy bill more efficiently.
