“The Humble Phone Call Has Made a Comeback”

Apr 22, 2020 | In the news

Here’s another way that my working day has changed; or perhaps reverted. Because I have the time, I’ve found myself picking up the ‘phone rather than dashing off an email to clients and others. Funnily enough, people seem to like the novelty of this form of human interaction. Hard to remember that it’s become a novelty in probably less than ten years; I’ve spent most of my working life with a ‘phone glued to my ear and it was emails that were once a revelation. Maybe next we’ll all be buying some Basildon Bond (kids etc.) and writing letters again.

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“The working-from-home illusion fades”

“The working-from-home illusion fades”

Are workers working from home more or less productive than those catching the 7.02am to London Bridge every day? ‘Probably sitting at home in their bleedin’ jim-jams’, said someone recently of a less-than-helpful call centre employee, the assumption being that, were they surrounded by colleagues and with a manager cracking the whip, he or she would have sorted his energy bill more efficiently.