Here’s the flip side. Should a business not have the right to choose whom it serves? If you as a client, or more likely potential client, rub us up the wrong way, are a declared anti-vaxxer or support the barges, can we not, as a business, say ‘Be Gone’? And should that be any different for a very large company than a small one? For better or worse, we’ve never been approached by someone who might be deemed a ‘Politically Exposed Person’, but we theoretically have to abide by the same rules as all other financial businesses and hold a handbook ready for consultation should one arrive on our doorstep. There are, let’s face it, plenty of other advisers, and plenty of other banks out there. A number of the latter have pretty blatantly not been that fussy about whom they take on as customers in the past and been fined accordingly. This is, of course of a different nature; but still a corner of the same, multi-sided coin.
“The working-from-home illusion fades”
Are workers working from home more or less productive than those catching the 7.02am to London Bridge every day? ‘Probably sitting at home in their bleedin’ jim-jams’, said someone recently of a less-than-helpful call centre employee, the assumption being that, were they surrounded by colleagues and with a manager cracking the whip, he or she would have sorted his energy bill more efficiently.
