“Quilter finds its clients prefer face-to-face advice”

May 4, 2021 | Companies

The interesting thing about this survey is not that 53% prefer face-to-face advice. It’s that as many as 47% say they actually prefer not to see their Quilter advisers, or at least to only see them on a screen. What would the same crowd have said a year ago? I’d guess they’d probably have thought the same, but their only experience of an online meeting was a dodgy Skype call or trying to get through to their bank’s call centre. And most would have thought Zoom was a type of ice lolly.

“Amazon invades financial services with home insurance launch”

Oct 25, 2022 | Companies

Amazon, like Musk, and Branson before them both, can afford to try lots of stuff and fail at some.

“Natwest and trio of private equity firms vie for Quilter”

Aug 2, 2022 | Companies

In the 80s and 90s, banks and building societies bought life insurance, pension companies and fund managers, took on lots of financial advisers and sold financial products by the bucket-load, by means both fair and foul, to their customers.

“Nutmeg losses climb 28% after JPMorgan takeover”

Jun 30, 2022 | Companies

If you’re offering cheap, online investment advice, you need volume to make it profitable. To get volume (ie lots of money), you need marketing (to get lots of people to log in and give you money). And that costs, particularly, as will inevitably be the case, most of...