“TSB investigated over IT meltdown”

Jun 6, 2018 | In the news

This was the headline on this morning’s BBC news. Perhaps it was the fact that the regulator, the FCA, is taking such relatively prompt action to investigate the trials and tribulations brought about by these Anglo-Spanish computer problems that grabbed the headline writers’ attention. The extent to which this is a first world problem was highlighted by the third item, tales of of children trapped in lava flows in Guatemala. A country in which, I suspect, an online banking failure would have very little effect. I hope we’re contributing a small proportion of the FCA’s £573m budget to help them.

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“The working-from-home illusion fades”

“The working-from-home illusion fades”

Are workers working from home more or less productive than those catching the 7.02am to London Bridge every day? ‘Probably sitting at home in their bleedin’ jim-jams’, said someone recently of a less-than-helpful call centre employee, the assumption being that, were they surrounded by colleagues and with a manager cracking the whip, he or she would have sorted his energy bill more efficiently.